Service procedure guide

1. Free medical care targets Macau residents who currently enjoy free public specialist medical services. After being referred by the Health Bureau to Concord Macau Medical Center, they may continue to enjoy the same free medical services as before.
2. Paid medical care, for Macau residents and persons holding Non-Resident Worker Identification Cards, student visas, special stay permits, or other long-term stays or special government permits. A 30% discount will be granted to Category A fee items provided by Macau residents.
3. The International Medical Center serves Macau residents, long-term residents in Macau, mainland residents (holding Hong Kong-Macau Travel Permits), Hong Kong residents, residents of Taiwan, and foreigners. A 10% discount will be granted to Category A fee items provided to Macau residents.

1. On the day of the visit, patients must bring the required documents to the first-floor comprehensive service counter for check-in.
2. Staff verify the patient's identity and rights.
3. Print the examination appointment slip or outpatient registration slip.
4. Patients register at the nurse station on the corresponding floor.
5. Patients waiting to see a doctor.

On the day of your visit, you must present:
1. Identification documents: For non-Macao residents holding long-term stays such as Non-Resident Identity Card, Student Visa, or Special Stay Permit, in addition to the relevant identification documents, the aforementioned long-term stay certificate must also be presented; otherwise, medical treatment will not be possible.
2. Outpatient appointment note
3. Others (only: those referred by the Health Bureau):
3.1 Health Care Certificate (applicable to public officials or their family beneficiaries) or;
3.2 Medical card (applicable to staff in departments that have agreements with the Health Bureau) or
3.3 Health Care Certificate and related proof documents (applicable to those enjoying "free medical care").

1. Online Appointment (Only: Paid Medical and International Medical Care):
You can log in to mobile.cmm-pumch.gov.mo/static/pc.html to make a reservation.
2. In-person appointment (paid medical and international medical care, or referral by the Health Bureau): You may make an appointment at the hospital's service center or self-service machines.

In person: Outlying Islands Medical Complex, Peking Union Medical College Hospital, Macau Medical Center General Hospital Building, 1st Floor Lobby Medical Service Center.

Monday to Friday (excluding government holidays), 09:00-13:00, 14:00-18:00

Citizens who have already booked outpatient visits can complete their registration within 10 minutes after arriving at the registration desk

None

None

1. Free medical care targets Macau residents who currently enjoy free public specialist medical services. After being referred by the Health Bureau to Concord Macau Medical Center, they may continue to enjoy the same free medical services as before.
2. Paid medical care, for Macau residents and persons holding Non-Resident Worker Identification Cards, student visas, special stay permits, or other long-term stays or special government permits. A 30% discount will be granted to Category A fee items provided by Macau residents.
3. The International Medical Center serves Macau residents, long-term residents in Macau, mainland residents (holding Hong Kong-Macau Travel Permits), Hong Kong residents, residents of Taiwan, and foreigners. A 10% discount will be granted to Category A fee items provided to Macau residents.

1. On the day of the visit, patients must bring the required documents to the first-floor comprehensive service counter for check-in.
2. Staff verify the patient's identity and rights.
3. Print the hospital wristband.
4. Patients register at the nurse station on the day treatment center floor.
5. Patients waiting for admission.

On the day of your visit, you must present:
1. Identification documents: For non-Macao residents holding long-term stays such as Non-Resident Identity Card, Student Visa, or Special Stay Permit, in addition to the relevant identification documents, the aforementioned long-term stay certificate must also be presented; otherwise, medical treatment will not be possible.
2. Outpatient appointment note
3. Others (only: those referred by the Health Bureau):
3.1 Health Care Certificate (applicable to public officials or their family beneficiaries) or;
3.2 Medical card (applicable to staff in departments that have agreements with the Health Bureau) or
3.3 Health Care Certificate and related proof documents (applicable to those enjoying "free medical care").

None

In person: Outlying Islands Medical Complex, Peking Union Medical College Hospital, Macau Medical Center General Hospital Building, 1st Floor Lobby Medical Service Center.

Monday to Friday (except government holidays), 09:00-18:00

1. Citizens with appointments can complete ward admission procedures within 20 minutes after arriving at the registration desk (except for insurance procedures).
2. Citizens who have already scheduled day surgery or other medical procedures can complete their treatment and discharge on the same day

None

None

1. Free medical care targets Macau residents who currently enjoy free public specialist medical services. After being referred by the Health Bureau to Concord Macau Medical Center, they may continue to enjoy the same free medical services as before.
2. Paid medical care, for Macau residents and persons holding Non-Resident Worker Identification Cards, student visas, special stay permits, or other long-term stays or special government permits. A 30% discount will be granted to Category A fee items provided by Macau residents.
3. The International Medical Center serves Macau residents, long-term residents in Macau, mainland residents (holding Hong Kong-Macau Travel Permits), Hong Kong residents, residents of Taiwan, and foreigners. A 10% discount will be granted to Category A fee items provided to Macau residents.

1. On the day of the visit, patients must bring the required documents to the first-floor comprehensive service counter for check-in.
2. Staff verify the patient's identity and rights.
3. Print the hospital wristband.
4. Patients register at the nurse station on the ward floor.
5. Patients waiting for admission.

On the day of your visit, you must present:
1. Identification documents: For non-Macao residents holding long-term stays such as Non-Resident Identity Card, Student Visa, or Special Stay Permit, in addition to the relevant identification documents, the aforementioned long-term stay certificate must also be presented; otherwise, medical treatment will not be possible.
2. Outpatient appointment note
3. Others (only: those referred by the Health Bureau):
3.1 Health Care Certificate (applicable to public officials or their family beneficiaries) or;
3.2 Medical card (applicable to staff in departments that have agreements with the Health Bureau) or
3.3 Health Care Certificate and related proof documents (applicable to those enjoying "free medical care").

None

In person: Outlying Islands Medical Complex, Peking Union Medical College Hospital, Macau Medical Center General Hospital Building, 1st Floor Lobby Medical Service Center.

Monday to Friday (except government holidays), 09:00-18:00

Citizens with appointments can complete ward admission procedures within 20 minutes after arriving at the registration desk (except for insurance procedures).

None

None

All patients who have undergone laboratory testing at Concord Macau Medical Center

1. After completing specialist outpatient/day consultation/emergency consultations, the doctor issues a test application form (including items, fasting schedule, and time requirements).
2. Paid medical patients must use online apps, self-service machines, or pay at the first-floor comprehensive service counter/emergency department payment desk. If payment is not made within 7 days, the related appointment service will be automatically canceled.
3. On the day or according to the appointment date, wait for your number to be called in the blood collection room.
4. Nurses verify and collect samples for patients.
5. Patients leave samples (urine, feces, body fluids, etc.) according to the test application form and hand them to the nurse.
6. After blood draw, patients should press and wait, stop bleeding, and leave.

On the day of your visit, you must present:
1. Identification documents: For non-Macao residents holding long-term stays such as Non-Resident Identity Card, Student Visa, or Special Stay Permit, in addition to the relevant identification documents, the aforementioned long-term stay certificate must also be presented; otherwise, medical treatment will not be possible.
2. Outpatient appointment note
3. Others (only: those referred by the Health Bureau):
3.1 Health Care Certificate (applicable to public officials or their family beneficiaries) or;
3.2 Medical card (applicable to staff in departments that have agreements with the Health Bureau) or
3.3 Health Care Certificate and related proof documents (applicable to those enjoying "free medical care").

1. Online Appointment (Only: Paid Medical and International Medical Care):
You can log in to mobile.cmm-pumch.gov.mo/static/pc.html to make a reservation.
2. In-person appointment (paid medical and international medical care, or referral by the Health Bureau): You may make an appointment at the hospital's service center or self-service machines.

Online report viewing: Macau Public Services One-Stop → Check test reports under 'My Health'

Monday to Friday (excluding government holidays), 09:00-13:00, 14:00-18:00

1. Starting from the day the sample is received, a routine blood test report can be issued within one working day
2. Starting from the day the sample is received, a routine urine test report can be issued within one working day
3. From the day the sample is received, a blood glucose test report can be issued within one working day
4. From the day the sample is received, the liver and kidney function test report can be issued within one working day
5. From the day the sample is received, a tumor marker test report can be issued within 2 working days
6. From the day the sample is received, the hepatitis B serological test report can be issued within 2 working days
7. From the day the sample is received, the hepatitis C serological test report can be issued within 2 working days

Preparation before testing:
1. Fasting item: Fast for 8 to 12 hours.
2. Avoid strenuous exercise, alcohol, and high-fat diets; Inform them of their medication history.
3. Bring: ID card/Non-resident worker ID card/Student ID, payment receipt/application form.

None

All individuals who have already received treatment at Peking Union Macau Medical Center

1. In-person application: [Submit application → Verify eligibility → Phone notification → Pay on-site and collect paper report]
2. Online Application: [Submit Application → Verify Eligibility → Pay → SMS Notification → Collect Paper Report]

You must present the original and photocopies of relevant supporting documents (if you need to fill out the insurance company questionnaire, please complete the "Personal Data" section and submit it together with the application form).
1. Applicant Category:
1.1 The data subject must apply in person (applicants must be at least 18 years old; minors must submit the application through their guardian).
1.1.1 Completed application form;
1.1.2 Valid identification documents of the parties
1.2 Authorized persons of the parties
1.2.1 Completed application form
1.2.2 Complete the authorization certificate in the application form (the data subject must complete and sign it in advance);
1.2.3 Copies of identification documents of the data subject and original identification documents of authorized persons
1.3 The minor's father/mother or their guardian
1.3.1 Completed application form;
1.3.2 Proof of kinship;
1.3.3 Complete the authorization certificate in the application form;
1.3.4 Copies of identification documents of the data subject and original identification documents of authorized persons
1.4 Legal heirs of the deceased
1.4.1 Completed application form;
1.4.2 Death certificate;
1.4.3 Proof of heirs;
1.4.4 Copies of identification documents of the data subject and original identification documents of the deceased's legal heirs
1.5 Persons authorized by the court to manage the affairs of the parties
1.5.1 Completed application form;
1.5.2 Certification documents issued by the court;
1.5.3 Complete the authorization certificate in the application form;
1.5.4 Copies of identification documents of the data subject and original identification documents of authorized persons

2. Collect required documents:
2.1 Applicant Collection
2.1.1 Data application and collection receipt;
2.1.2 Original documents of the applicant.
2.2 Collection by the agent
2.2.1 Data application receipt;
2.2.2 Original ID of the data subject;
2.2.3 Original and submitted copies of the agent's documents

None

In person: Outlying Islands Medical Complex, Peking Union Medical College Hospital, Macau Medical Center General Hospital Building, 1st Floor Lobby Medical Service Center.

Monday to Friday (excluding government holidays), 09:00-13:00, 14:00-18:00

Medical report/insurance claim forms or questionnaire applications can be completed within 25 working days, with a default fulfillment rate of 90%.
Note: If the applicant requests a separate translation of the report, the collection time may be extended.

1. Applicants must complete the application form and submit relevant supporting documents (please read the required documents section carefully) before applying. Applications that do not meet the requirements or lack legitimate interests will not be accepted;
2. The information and proof provided by the applicant will only be used for the review and archiving of the application. If incorrect or incomplete information is provided, you will bear any responsibility and consequences arising therefrom;
3. If you do not claim your claim within 60 days after receiving the notification, the report will be archived, and re-collection will take about 7 days. If the report is not collected within 90 days after notification, the report will be destroyed and a new application must be made.

Personal Data Protection Act
Law No. 8/2005 [B.O.34(1), 22/08/2005]

Individuals seeking laboratory or imaging examinations at Concord Macau Medical Center

1. In-person application: [Submit application → Verify eligibility → Phone notification → Pay on-site and collect paper report]
2. Online Application: [Submit Application → Verify Eligibility → Pay → SMS Notification → Collect Paper Report]

You must present the original and photocopies of relevant supporting documents (if you need to fill out the insurance company questionnaire, please complete the "Personal Data" section and submit it together with the application form).
1. Applicant Category:
1.1 The data subject must apply in person (applicants must be at least 18 years old; minors must submit the application through their guardian).
1.1.1 Completed application form;
1.1.2 Valid identification documents of the parties
1.2 Authorized persons of the parties
1.2.1 Completed application form
1.2.2 Complete the authorization certificate in the application form (the data subject must complete and sign it in advance);
1.2.3 Copies of identification documents of the data subject and original identification documents of authorized persons
1.3 The minor's father/mother or their guardian
1.3.1 Completed application form;
1.3.2 Proof of kinship;
1.3.3 Complete the authorization certificate in the application form;
1.3.4 Copies of identification documents of the data subject and original identification documents of authorized persons
1.4 Legal heirs of the deceased
1.4.1 Completed application form;
1.4.2 Death certificate;
1.4.3 Proof of heirs;
1.4.4 Copies of identification documents of the data subject and original identification documents of the deceased's legal heirs
1.5 Persons authorized by the court to manage the affairs of the parties
1.5.1 Completed application form;
1.5.2 Certification documents issued by the court;
1.5.3 Complete the authorization certificate in the application form;
1.5.4 Copies of identification documents of the data subject and original identification documents of authorized persons

2. Collect required documents:
2.1 Applicant Collection
2.1.1 Data application and collection receipt;
2.1.2 Original documents of the applicant.
2.2 Collection by the agent
2.2.1 Data application receipt;
2.2.2 Original ID of the data subject;
2.2.3 Original and submitted copies of the agent's documents

None

In person: Outlying Islands Medical Complex, Peking Union Medical College Hospital, Macau Medical Center General Hospital Building, 1st Floor Lobby Medical Service Center.

Monday to Friday (excluding government holidays), 09:00-13:00, 14:00-18:00

1. After the inspection report is completed, the application for a copy of the inspection report documents will be completed within approximately 10 working days after the application is submitted
2. After the lab report is completed, the application for a copy of the lab report data will be completed within about 5 working days after the application is submitted

1. The report is only available in the original language version. If the applicant requests a separate translation, the collection time may be extended;
2. Applicants must complete the application form and submit relevant supporting documents (carefully read the required documents) before applying. Applications that do not meet the requirements or lack legitimate interests will not be accepted;
3. The materials and proofs provided by the applicant will only be used for the review and archiving of the application. If incorrect or incomplete information is provided, you will bear any responsibility and consequences arising therefrom;
4. If you do not claim your claim within 60 days after receiving the notification, the report will be archived, and re-collection will take about 7 days. If the report is not collected within 90 days after notification, the report will be destroyed and a new application must be made.

Personal Data Protection Act
Law No. 8/2005 [B.O.34(1), 22/08/2005]

Those who have already received treatment at Peking Union Medical Centre in Macau

1. In-person application: [Submit application → Verify eligibility → Phone notification → Pay on-site and collect paper report]
2. Online Application: [Submit Application → Verify Eligibility → Pay → SMS Notification → Collect Paper Report]

You must present the original and photocopies of relevant supporting documents (if you need to fill out the insurance company questionnaire, please complete the "Personal Data" section and submit it together with the application form).
1. Applicant Category:
1.1 The data subject must apply in person (applicants must be at least 18 years old; minors must submit the application through their guardian).
1.1.1 Completed application form;
1.1.2 Valid identification documents of the parties
1.2 Authorized persons of the parties
1.2.1 Completed application form
1.2.2 Complete the authorization certificate in the application form (the data subject must complete and sign it in advance);
1.2.3 Copies of identification documents of the data subject and original identification documents of authorized persons
1.3 The minor's father/mother or their guardian
1.3.1 Completed application form;
1.3.2 Proof of kinship;
1.3.3 Complete the authorization certificate in the application form;
1.3.4 Copies of identification documents of the data subject and original identification documents of authorized persons
1.4 Legal heirs of the deceased
1.4.1 Completed application form;
1.4.2 Death certificate;
1.4.3 Proof of heirs;
1.4.4 Copies of identification documents of the data subject and original identification documents of the deceased's legal heirs
1.5 Persons authorized by the court to manage the affairs of the parties
1.5.1 Completed application form;
1.5.2 Certification documents issued by the court;
1.5.3 Complete the authorization certificate in the application form;
1.5.4 Copies of identification documents of the data subject and original identification documents of authorized persons

2. Collect required documents:
2.1 Applicant Collection
2.1.1 Data application and collection receipt;
2.1.2 Original documents of the applicant.
2.2 Collection by the agent
2.2.1 Data application receipt;
2.2.2 Original ID of the data subject;
2.2.3 Original and submitted copies of the agent's documents

None

In person: Outlying Islands Medical Complex, Peking Union Medical College Hospital, Macau Medical Center General Hospital Building, 1st Floor Lobby Medical Service Center.

Monday to Friday (excluding government holidays), 09:00-13:00, 14:00-18:00

Applications for copies of outpatient medical records will be completed within approximately 5 working days after application (no translation service provided).

1. Copies of medical records including outpatient records, inpatient records, and emergency medical records;
2. Applicants must complete the application form and submit relevant supporting documents (carefully read the required documents) before applying. Applications that do not meet the requirements or lack legitimate interests will not be accepted;
3. The materials and proofs provided by the applicant will only be used for the review and archiving of the application. If incorrect or incomplete information is provided, you will bear any responsibility and consequences arising therefrom;
4. If you do not claim your claim within 60 days after receiving the notification, the report will be archived, and re-collection will take about 7 days. If the report is not collected within 90 days after notification, the report will be destroyed and a new application must be made.

Personal Data Protection Act
Law No. 8/2005 [B.O.34(1), 22/08/2005]

Those who have already received treatment at Peking Union Medical Centre in Macau

1. Confirm that the prescription has been paid/stamped and signed by the doctor
2. Patients bring the required documents to the pharmacy counter on the G floor
3. Give the complete prescription signed by the doctor, or the split prescription slip, to the medical staff at the pharmacy
4. Sit briefly to the side while waiting for medical staff to review prescriptions and dispense medication
5. When medical staff call their name, bring identification documents to the counter to collect medication

To collect medication, you must present:
1. A complete prescription signed by a doctor, or a split prescription for medication collection
2. Patient's identification documents for verification (physical ID or 'YihuTong' electronic ID card)
3. Identification documents of the person collecting on behalf of the agent for inspection (if medication is collected on behalf of someone, the physical ID of the person collecting or the "One Account Pass" electronic ID must also be presented)
4. To be exempted from staggered medication, a doctor must write an application form

None

Visit: Pharmacy on Building G, Building of Peking Union Medical College Hospital Macau Medical Center, Outlying Islands Medical Complex
During service hours, you may call the hotline: (853)8392 2917 to consult the on-duty pharmacist

Monday to Friday (except government holidays), 09:00-18:00

1. After submitting your prescription at the pharmacy, you can pick up your medication within 35 minutes (except in special cases with prescriptions).
2. Medication consultations available in person or by phone can be answered within one working day

Medication consultations also require providing prescriptions, or prescription information such as medical record numbers and prescription numbers, as well as contact information

Decree No. 58/90/M 'Regulating Activities in the Pharmacy Profession and Pharmaceutical Industry'