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Officially commenced operation on 16 September 2024, the Islands Healthcare Complex – Macao Medical Center of Peking Union Medical College Hospital (hereinafter referred to as “Macao Union Medical Center”) is a large-scale, comprehensive public medical institution established by the Macao SAR Government with the support of the country. Jointly operated and managed by the Macao SAR government and the internationally renowned Peking Union Medical College Hospital (PUMCH), the Macao Union Medical Center is a crucial cooperation project between the Macao SAR and the Chinese mainland in the healthcare sector under the policy of “One Country, Two Systems.”
Adjacent to Estrada do Istmo and on the northeast side of the Seac Pai Van Reservoir in Coloane, the Macao Union Medical Center covers an area of about 76,000 square meters, which incorporates the General Hospital Building, the Auxiliary Services Building, the Staff Dormitory, the Administrative Building of Integrated Services and the Central Laboratory Centre. There will be 852 beds and 26 operating rooms available, with plans to add 300 rehabilitation beds once the Islands Rehabilitation Hospital completes construction.
The Macao Union Medical Center has fully introduced the brand culture, expert teams, management philosophy, cutting-edge technology and medical resources of the PUMCH. Alongside prominent experts from the PUMCH, we are willing to recruit top experts from different specialties around the world.
As a public medical institution, the Macao Union Medical Center will prioritize providing public medical services and is committed to improving Macao’s ability to diagnose and treat complex, severe and specialty diseases, so as to offer patients more medical choices. In terms of recruitment, we will prioritize hiring local residents and training local medical professionals, as doing so will help promote the high-quality development of specialty healthcare services in the city and improve the health and well-being of Macao residents.
Since 2024, the Macao Union Medical Center has steadily provided free medical services, including specialty outpatient services, imaging and laboratory testing services to Macao residents referred by the Health Bureau. Also, we proactively conduct measures to diagnose and treat complex, severe and rare diseases in Macao, which include: launching radiation therapy for tumors, ambulatory surgery and hospital, and various distinctive specialty outpatient clinics; adopting service models of joint outpatient clinics and multidisciplinary team (MDT) for diagnosis and treatment; and actively developing different international medical services at the International Medical Centre, therefore supporting the growth of the city’s big health industry.
So far, the Macao Union Medical Center has established Macao’s largest radiation therapy center for tumors, creating a full-course tumor management platform for patients. This comprehensive platform offers full-cycle management services ranging from screening, diagnosis, treatment, to rehabilitation. Through integrating medical resources, gathering the latest treatment information and providing patient support, we are committed to improving patients’ survival rate and their quality of life. Examinations in nuclear medicine, such as Positron Emission Tomography-Computed Tomography (PET-CT), Positron Emission Tomography-Magnetic Resonance (PET-MR) and Single Photon Emission Computed Tomography (SPECT) are now available, demonstrating Macao’s new breakthrough in the development of nuclear medicine equipment.
Our vision is to become a first-class medical institution based in the Guangdong-Hong Kong-Macao Greater Bay Area with international influence across Southeast Asia. We will be on the front line of advancing Macao’s big health industry and safeguarding the health of every Macao resident and tourist with high-quality healthcare.
Mission, Vision and Core Values
Purpose
PURPOSE
To provide medical and healthcare services in the Macao Special Administrative Region;
To implement the healthcare policies of the Macao Special Administrative Region;
To carry out specialty medical education and training, as well as medical research, in accordance with the policies of the Macao Special Administrative Region;
To promote the development of the medical system and healthcare services of the Macao Special Administrative Region;
To participate in the development of the big health industry so as to support the appropriate economic diversification of the Macao Special Administrative Region;
To develop into a national regional medical center in the Macao Special Administrative Region.
Aspiration
ASPIRATION
Our vision is to become a first-class medical center with international influence, based in the Guangdong-Hong Kong-Macao Greater Bay Area and across Southeast Asia.
Mission
MISSION
The Islands Healthcare Complex – Macao Medical Center of Peking Union Medical College Hospital is a public institution and enjoys administrative and property autonomy in the Macao Special Administrative Region. It is under the supervision of the Secretary for Social Affairs and Culture of the Macao SAR Government. By implementing the medical and healthcare policy established by the Macao SAR Government, the Medical Center upholds the principle of prioritizing public medical services. On the premise of meeting the medical needs of residents, the Medical Center will actively develop international medical services as part of the projects within the big health industry. In addition, we participate in education and training activities of medical specialties and assist in training specialist medical personnel. Following the policies of the Macao Special Administrative Region, we promote medical studies and facilitate exchanges and cooperation with medical institutions in mainland China and other countries and regions, therefore offering high-level medical and healthcare services across regions.
Belief
BELIEF
To align with the governing philosophy of the Macao SAR Government to “improve medical services and prioritize prevention”, the Islands Healthcare Complex – Macao Medical Center of Peking Union Medical College Hospital will inherit the PUMCH spirit of “preciseness, ever-improving, diligence, and devotion,” and the operating philosophy of the PUMCH: “treating patients as companions to boost their satisfaction, and treating colleagues as family members to boost their happiness,” so as to safeguarding the health of every Macao resident and tourist with high-quality healthcare.
The Macao Union Medical Center is committed to patient-centered care, providing safe, high-quality and efficient medical services. Below are the service quality indicators and predefined compliance rates for each service item.
Service Commitments
Specialist outpatient services
Specialist clinicsTarget rate
Citizens with scheduled outpatient appointments can complete their registration within 10 minutes upon arriving at the registration desk.90%
Ambulatory medical services
Admission registrationTarget rate
Citizens with scheduled appointments can complete their inpatient admission procedures within 20 minutes upon arriving at the registration desk (excluding insurance procedures).95%
Surgery or other diagnostic and therapeutic proceduresTarget rate
Citizens with scheduled ambulatory surgery or other diagnostic and therapeutic procedures can complete their diagnosis and treatment and be discharged on the same day.90%
Inpatient services
Admission registrationTarget rate
Citizens with scheduled appointments can complete their inpatient admission procedures within 20 minutes upon arriving at the registration desk (excluding insurance procedures).95%
Laboratory testing services
Request for laboratory testing servicesTarget rate
The report of the complete blood count test will be issued within 1 working day from the date of sample receipt.95%
The report of the routine urine test will be issued within 1 working day from the date of sample receipt.95%
The report of the blood glucose test will be issued within 1 working day from the date of sample receipt.95%
The report of the liver and kidney function test will be issued within 1 working day from the date of sample receipt.95%
The report of the tumor markers test will be issued within 2 working days from the date of sample receipt.95%
The report of the hepatitis B serum test will be issued within 2 working days from the date of sample receipt.95%
The report of the hepatitis C serum test will be issued within 2 working days from the date of sample receipt.95%
Request for medical reports/Request for completing insurance claim forms or questionnaires
RequestTarget rate
The request for medical reports will be completed within 25 working days.
(Note: The day for collecting the reports may be postponed if the applicant requests translation of the reports.)90%
The request for completing insurance claim forms or questionnaires will be processed within 25 working days.
(Note: The day for collecting the reports may be postponed if the applicant requests translation of the reports.)90%
Request for copies of examination and laboratory test reports
RequestTarget rate
After examination reports are completed, copies will be available within approximately 10 working days from the day following the request.95%
After laboratory test reports are completed, copies will be available within approximately 5 working days from the day following the request.95%
Request for copies of outpatient medical records
Service requestTarget rate
Copies of outpatient medical records will be completed within approximately 5 working days from the day following the request (without translation services).90%
Medication pickup and consultation services
Medication pickupTarget rate
Medications can be picked up within 35 minutes after the prescription is submitted at the pharmacy.80%
Medication consultationTarget rate
Medication consultations, whether in person or by phone, will be responded to within 1 working day.95%
If you have any inquiries, opinions, or suggestions for cooperation, please feel free to contact us through the following methods: Our hospital also has a physical campus in Cotai, where you can visit the locations marked on the map for consultation.
Address and transportation
Macao Union Medical Center, Avenida do Hospital das Ilhas, Cotai, Macao
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